Updated
How Poly Casino Uses Automated Systems
Why We Publish This Page
Poly Casino is operated by Truessence Inc. We built this platform in 2025, and software helps us run it safely. Some of that software makes automated judgments about accounts, transactions and the content you see.
Want to know what sits behind the screen? This page explains, in plain terms, where automation and AI are involved, what a person checks, and how you can ask us questions. It works alongside our Privacy Policy, which covers the legal basis for processing your personal data.
People Stay in the Loop
Automated flags are signals, not verdicts. When a system raises a concern that could restrict an account, limit a withdrawal, or close access, a trained member of our team reviews the case before anything final happens. Significant decisions always carry human oversight.
Why does this matter? A model can misread context. A person can see the full picture, read your notes, and correct a false positive quickly.
Where Automation Does the Work
We use automated processing in a few specific areas. Fraud and payment screening flags unusual activity — duplicate accounts, chargeback patterns, or deposits that don't match a verified identity. Our minimum deposit is 2 USD, and every transaction passes through these checks regardless of size.
Personalization decides which games and promotions appear first for you, based on what you've played before. Support tooling routes messages and suggests answers so our team can reply faster. None of these systems set your odds; game outcomes come from certified providers and are driven by independently tested random number generators.
Data Categories Behind Our Automation
Category | Example | Purpose |
|---|---|---|
Identity | Name, date of birth, verification documents | Age checks (21+), KYC, fraud prevention |
Transaction | Deposits, purchases, coin balances | Payment screening, rebate and coinback calculations |
Activity | Games played, session patterns | Personalization, responsible-play monitoring |
Technical | Device, IP, login signals | Security and duplicate-account detection |
We keep this data only as long as needed for these purposes or to meet legal obligations.
Playing With Care
Our systems also watch for signs of risky play and may surface tools or reminders. These prompts support your wellbeing — they don't replace your own choices. Set limits whenever you need them on our Responsible Gambling page.
Need to talk to someone? The National Problem Gambling Helpline is free and confidential at 1-800-522-4700, or visit ncpgambling.org. Players must be 21 or older.
Your Rights and How to Exercise Them
You can ask what automated processing affected your account. You can request a human review of a decision, share your side, and contest an outcome you believe is wrong. You may also ask for access to the personal data we hold or request corrections.
Reach us through our support channels and tell us what you'd like reviewed. We'll explain the main factors involved in plain language, without exposing details that would help someone defraud the platform. If you remain unhappy, you may contact the relevant data-protection authority.
