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Playing Responsibly at Poly Casino
Why This Page Exists
We built Poly Casino to be fun. Fun ends the moment play stops feeling like a choice. That is why we take player protection seriously, and why we ask you to read this page before you spin.
Our platform is operated by Truessence Inc. and is intended strictly for adults aged 21 and over. We verify ages during registration, and we close accounts that belong to anyone underage. Sweeps and Gold Coin play is still play with real consequences for your time and money, so treat it with the same care you would bring to any other financial decision.
A Quick 60-Second Self-Check
Run through these six questions honestly:
- Do I gamble to escape stress or low moods?
- Have I tried to cut back and failed?
- Do I bet more than I can comfortably afford to lose?
- Has my play caused arguments at home?
- Do I think about gambling when I should be doing other things?
- Have I returned the next day to win back losses?
Answered yes more than once? Set a limit now, take a cooling-off break, and reach out to the resources below. There is no shame in asking for help early.
Warning Signs Worth Watching
Problem gambling rarely announces itself. It creeps in. Ask yourself whether any of these sound familiar.
Are you chasing losses, convinced the next round will make things right? Do you play longer than planned, or spend money set aside for rent, bills or groceries? Have you hidden your play from people close to you? Does a losing streak leave you anxious, irritable or unable to sleep? Borrowing to keep playing is a serious red flag, and so is lying about how much time you give to it.
One yes is a reason to pause. Several is a reason to act today.
The Tools We Put in Your Hands
Control should be one click away. Inside your account settings, you can set and adjust the following safeguards whenever you need them:
- Deposit limits — cap how much you can add on a daily, weekly or monthly basis.
- Loss limits — put a ceiling on net losses over a chosen period.
- Session limits — decide how long a single play session can run.
- Reality checks — receive on-screen reminders that show how long you have been playing.
- Cooling-off — pause your account for a short break, from a day to several weeks.
- Self-exclusion — lock yourself out for a longer stretch when a break is not enough.
Tightening a limit takes effect quickly. Loosening one carries a deliberate delay, so a heated moment never undoes a sensible choice. Need help applying any of these? Our support team can walk you through it.
Where to Get Free, Confidential Help
If gambling stops being fun, support is available around the clock at no cost to you. The National Problem Gambling Helpline offers confidential assistance to anyone in the United States.
- Call or text: 1-800-522-4700
- Online: www.ncpgambling.org
You can contact them for yourself or for someone you care about. We encourage you to combine their guidance with our own tools, and to review our terms and privacy policy so you understand how your account and data are handled.