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Playing Responsibly at Poly Casino

Why This Page Exists

We built Poly Casino to be fun. Fun ends the moment play stops feeling like a choice. That is why we take player protection seriously, and why we ask you to read this page before you spin.

Our platform is operated by Truessence Inc. and is intended strictly for adults aged 21 and over. We verify ages during registration, and we close accounts that belong to anyone underage. Sweeps and Gold Coin play is still play with real consequences for your time and money, so treat it with the same care you would bring to any other financial decision.

A Quick 60-Second Self-Check

Run through these six questions honestly:

  1. Do I gamble to escape stress or low moods?
  2. Have I tried to cut back and failed?
  3. Do I bet more than I can comfortably afford to lose?
  4. Has my play caused arguments at home?
  5. Do I think about gambling when I should be doing other things?
  6. Have I returned the next day to win back losses?

Answered yes more than once? Set a limit now, take a cooling-off break, and reach out to the resources below. There is no shame in asking for help early.

Warning Signs Worth Watching

Problem gambling rarely announces itself. It creeps in. Ask yourself whether any of these sound familiar.

Are you chasing losses, convinced the next round will make things right? Do you play longer than planned, or spend money set aside for rent, bills or groceries? Have you hidden your play from people close to you? Does a losing streak leave you anxious, irritable or unable to sleep? Borrowing to keep playing is a serious red flag, and so is lying about how much time you give to it.

One yes is a reason to pause. Several is a reason to act today.

The Tools We Put in Your Hands

Control should be one click away. Inside your account settings, you can set and adjust the following safeguards whenever you need them:

  • Deposit limits — cap how much you can add on a daily, weekly or monthly basis.
  • Loss limits — put a ceiling on net losses over a chosen period.
  • Session limits — decide how long a single play session can run.
  • Reality checks — receive on-screen reminders that show how long you have been playing.
  • Cooling-off — pause your account for a short break, from a day to several weeks.
  • Self-exclusion — lock yourself out for a longer stretch when a break is not enough.

Tightening a limit takes effect quickly. Loosening one carries a deliberate delay, so a heated moment never undoes a sensible choice. Need help applying any of these? Our support team can walk you through it.

Where to Get Free, Confidential Help

If gambling stops being fun, support is available around the clock at no cost to you. The National Problem Gambling Helpline offers confidential assistance to anyone in the United States.

You can contact them for yourself or for someone you care about. We encourage you to combine their guidance with our own tools, and to review our terms and privacy policy so you understand how your account and data are handled.

Frequently Asked Questions

How old do I need to be to play at Poly Casino?

You must be at least 21 years old. We verify age at registration and close any account found to belong to an underage person.

Can I lower my deposit limit at any time?

Yes. Reductions to deposit, loss or session limits apply quickly. Increases take effect only after a built-in delay, so decisions made in the heat of the moment cannot be reversed instantly.

What happens when I self-exclude?

Your account is locked for the period you choose, and we stop sending you promotional messages for that time. You will not be able to log in and play until the exclusion ends.

Does taking a cooling-off break affect my balance?

A cooling-off break simply pauses your access. Your account details remain intact, and you can return once the break expires. For help with timing, contact our support team.

Where can I find help outside of Poly Casino?

Call or text the National Problem Gambling Helpline at 1-800-522-4700, or visit ncpgambling.org for free, confidential support available 24/7 across the US.
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