Poly Casino Privacy Policy

Poly Casino is operated by Truessence Inc., and we are the controller responsible for the personal information you share with us. When this policy says "we" or "our," that means Truessence Inc.

We built this platform in 2025 for players aged 21 and over in the United States. Protecting your information is part of running a fair social casino, so we treat your data with the same care we expect for our own. Questions? Reach out through our contact page and ask for the data protection team.

We never process data "just because." Each use rests on a lawful basis. We rely on the performance of our contract with you to run your account and handle purchases and redemptions. We rely on legal obligations to carry out age verification, anti-money-laundering checks and record keeping. We rely on our legitimate interests to secure the platform, prevent fraud and improve our games — always balanced against your rights. Where the law requires it, we ask for your consent, such as for certain marketing messages, and you can withdraw that consent whenever you like.

Retention depends on the reason we hold the data. Active account information stays with us while your account is open. After you close it, we retain records for the period required by financial, anti-fraud and tax rules — then we delete or anonymize them. Verification documents and transaction logs are typically kept longer than casual gameplay data because the law demands it. If a record no longer serves a legal or operational purpose, it goes.

We use cookies and similar technologies to keep you logged in, remember preferences and measure how the site performs. For the full breakdown of categories and your choices, see our terms and in-browser cookie settings.

Some of the data we gather also powers our safer-gaming features. If gambling stops being fun, our responsible gambling tools can help, and confidential support is available through the National Problem Gambling Helpline at 1-800-522-4700 or ncpgambling.org.

You have real control over your information. Depending on your state, you may ask us to:

• Access a copy of the data we hold about you;
• Correct anything inaccurate or incomplete;
• Delete your data, where no legal duty requires us to keep it;
• Port your data to another service in a usable format;
• Object to or restrict certain processing, including marketing.

Want to exercise a right? Message us via the contact page, and we will respond within the timeframe the law allows. We may first confirm your identity to protect your account. If you believe we have mishandled your data, you can complain to the relevant data-protection authority in your state, such as your state Attorney General's office.

We only gather what we genuinely need. Some information you give us directly; some is generated automatically as you play.

• Account details — your name, date of birth, email address and username. We use these to open your account, confirm you are 21+, and keep it secure.
• Identity and verification documents — government ID and proof of address, requested during KYC checks. This helps us prevent fraud and meet our legal duties.
• Transaction records — purchases of Gold Coins, Sweeps Coins redemptions, and payment method data. The minimum purchase is 2 USD, and we log these to process requests and detect misuse.
• Gameplay and device data — bets placed, sessions, IP address, browser and device type. This supports fair play, responsible gaming tools and site performance.
• Support messages — anything you send us when you need help.

We do not sell your personal information. We do share limited data with trusted partners so the service can function:

• Payment processors — providers behind Visa, MasterCard, Apple Pay, Google Pay, PayPal, Cash App and bank transfers, to complete your transactions.
• Identity and KYC specialists — firms that verify documents and screen for fraud.
• Analytics and hosting providers — to keep the platform stable and understand how features are used.
• Game studios — suppliers such as Pragmatic Play, Evolution and Hacksaw Gaming receive the technical data needed to deliver their titles.
• Authorities and regulators — where we are legally compelled to disclose.

Every partner is bound by contract to protect your data and use it only for the purposes we set.