Poly Casino Terms & Conditions

Poly Casino is a social sweepstakes platform operated by Truessence Inc. ("we", "us", "our"). These Terms form a binding agreement between you and the operator. By creating an account or using any part of our service, you accept every clause below.

Read carefully. If a section is unclear, ask us before you play. Our games run on a dual-currency model: Gold Coins (GC) for standard play and Sweeps Coins (SC) for promotional play. These Terms work alongside our Privacy Policy and our Responsible Gambling commitments, which are incorporated by reference.

Each person is permitted one account. We match registration details, devices and payment instruments to detect duplicates. A single person operating multiple accounts risks forfeiture of balances and permanent closure.

Keep your details accurate and your password private. You are responsible for all activity under your login. Notify us at once through our contact channels if you suspect unauthorized access. We may freeze an account where we detect shared use, false information or any attempt to bypass geographic or age controls.

You must be at least 21 years old to open an account with Poly Casino. Are you old enough? If not, stop here. We reserve the right to request proof of age at any point, and we will suspend any account where age cannot be confirmed.

Registration is limited to individuals located in jurisdictions where our sweepstakes model is lawful. Residents of states or territories where such play is prohibited may not participate, and it is your responsibility to know your local rules before joining. Employees of Truessence Inc., their immediate families and anyone acting on our behalf are excluded from promotional play.

New players receive free Gold Coins and Sweeps Coins on first login — no purchase necessary. We also run daily login bonuses, coinback, deposit rebates and limited-time offers such as Piggy Rush and Mega Rebate. Each promotion carries its own specific rules published alongside it.

Where a specific promotion states a claim window — for example a 72-hour Bonus Return period or a 24-hour coinback — that window governs. Coinback is calculated on verified losses from purchased SC only. We may amend, pause or withdraw any promotion, and we may void bonuses obtained through abuse, collusion or manipulation of promotional mechanics.

You may close your account at any time by contacting support. We may close or suspend an account for breach of these Terms, suspected fraud or regulatory reasons. If your account shows no activity for an extended period, we may treat it as dormant and reach out before taking further action.

Struggling to stop? Set limits, take a break or self-exclude through your account tools. Free, confidential help is available from the National Problem Gambling Helpline at 1-800-522-4700 or at ncpgambling.org.

Play honestly. The following are forbidden: using bots, scripts or automated tools; exploiting software faults; chargeback abuse; money laundering; and colluding with other players. We void results and reclaim winnings arising from any such conduct.

Game outcomes are determined by certified random number generators from our providers, including Pragmatic Play, Play'n GO, NetEnt, Hacksaw Gaming, Evolution and Poly Originals. Malfunction voids all plays and pays. If a display error shows an incorrect balance or result, the correct value recorded in our systems prevails.

Gold Coins can be purchased in packages, with eligible bonus Sweeps Coins credited as a free promotional element. The minimum purchase amount is 2 USD. All transactions are processed in US dollars through our accepted methods, which include Visa, MasterCard, Apple Pay, Google Pay, Cash App, PayPal, online banking and bank transfer.

Before any SC redemption, you must complete Know Your Customer (KYC) verification. We may ask for a government ID, proof of address and proof of the payment method used. Redemptions are paid to a verified method in your own name. We decline requests where identity, source of funds or ownership cannot be confirmed, and we hold the right to delay payment while checks are completed.

We provide our service on an "as available" basis. To the fullest extent permitted by law, Truessence Inc. is not liable for indirect or consequential losses, interruptions beyond our reasonable control, or losses arising from your failure to follow these Terms. Nothing here limits any liability that cannot lawfully be excluded.

Have a complaint? Contact us first — most issues resolve quickly. Send full details through our contact page and we will investigate and respond. If we cannot agree, the dispute will be handled under the laws and the licence governing our operations, and before the relevant regulatory authority.

We may update these Terms as our service, the law or our promotions change. The current version is always posted here with its effective date. Continued use after an update means you accept the revised Terms; if you do not, close your account.